What is an Ombuds?
An ombud is a neutral intervenor who can take on a variety of roles, using different processes. On short notice, they can counsel, coach, investigate, advise on, and mediate disputes according to the needs of the situation. Alternative dispute resolution expertise ensures that they first diagnose a conflict before arriving at a prognosis namely what process could assist in resolving a particular issue.
The Ombuds can also be the "ADR" champion within an organization, ensuring that new skills such as interest-based negotiation take root. In this type of mandate, they have a broader role of assisting in effective conflict management.
How does the
To be effective, the Ombuds must be easily accessed by users, and available on short notice.
Who can benefit
from an Ombuds?
When you select a neutral from Resolution Alliance Inc. to fill the office of Ombuds, you gain from a network of experienced neutrals working closely together, able to provide addititional long-term support for your organization and its health.